Terms & Conditions
Designercelebrationcakes.com (hereafter referred to as the company) is non-VAT registered, therefore there is no VAT to pay/reclaim .
Copyright
Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with The Company or using this web site as a shopping resource. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Company is strictly prohibited.
All designs shown on the web site are protected by international copyright and ownership in the design lies with the designers and/.or manufacturer of the particular design in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights.
Trademarks
Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners. Their use is protected by international copyright law.
Conditions of Web Site Use
Disclaimer
To the fullest extent permitted by Law,The Company is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this web site including, without limitation, warranties of merchantability and fitness for a particular purpose, colour representation, design/item availability, timescale, compliance with legislation outside the EU. In addition, the wire free world does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price, design and availability information is subject to change without notice.
Except as specifically stated on this web site, to the fullest extent permitted at law, neither The Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.
Dimensions / Weights / Volumes
All dimensions, weights and volumes stated are approximate and as are accurate as required by UK and EU legislation. The Company advises customers to allow a small variation in dimension / weight / volume when ordering as suggested by common usage and sense.
Item Condition
The vast majorit of items for sales on this site are new. Occasionally , we may resell used/second hand/surplus items. If this is the case, it will clearly state this in the description.
Prices
The Company reserves the right to change prices without notice and especially for non-UK customers, where a currency conversion is required. International exchange rates vary on a daily basis and the price charged may vary slightly from the price advertised due to PayPal, Nochex and Zen-Cart software offering different exchange rate calculations.
For example: a non-UK customer paying by PayPal accepts PayPal’s exchange rate as part of the terms and conditions of using PayPal. This exchange rate may be slightly different from that used to calculate the advertised product price.
VAT
As "The Company" is not VAT registered, no VAT is charged.
Delivery Times
The Company shall strive to ship all in-stock items within a maximum of 7 business days of receiving cleared payment and, in most cases, will strive to ship the order within 1-2 business days. However, The Company is bound by Distance Selling Regulations and, as such, is obliged to state that it reserves the right to deliver within a 28-day period. The company stresses that this is a legal requirement and that, in almost all cases, orders are shipped within 1 week. Faster shipping options may be available at checkout depending on order weight.
By placing an order, The Customer accepts these timescales and special comments/requests re faster delivery added to the order form are not considered part of the Contract of Sale.
Availability
Some of the products shown on this web site are also sold by The Company through a physical showroom, by mail-order and by other on-line media (e.g. Ebay). Stock availability shown on the web site cannot be guaranteed and The Company reserves the right to cancel any orders where despatch cannot be fulfilled within 3-4 days and/or new stock is not expected to arrive right away.
In the case of an ordered item being out of stock, customer will be notifed by email and offered the chance to wait until it comes into stock or get a refund.
Shipping Costs
The software used for this website uses a pre-defined system of calculating shipping costs based on product weight and delivery destination. No system can be totally accurate and The Company endeavours to be as fair and equitable as possible when charging for shipping. A nonimal amount is incorporated in the shipping cost to cover additional packaging expenditure.
Within the UK, orders of up to 1.5kg (packed) can normally be shipped by Royal Mail; orders over 1.5kg are normally shipped by carrier. The Company can deliver any order up to 20kg (packed) to any UK mainland address for the same flat rate.
Customers in Northern Ireland, on Scottish Islands, the Isle of Man, the Channel Islands or with a BFPO address should choose Royal Mail options only at checkout or contact The Company for an amended invoice as carrier delivery is not available to these areas.
Overseas customers of up to 2kg (packed) can normally be shipped by Royal Mail International Air Mail (if box is within dimension restrictions); orders over 2kg are normally split and sent as separate packages. The Company can also quote for delivery by International Datapost or FedEx for larger international orders.
Shipping Terms & Conditions
The Company “ships on behalf of the Customer”. The Company offers worldwide shipping on all orders except on products prohibited by size (cake stands too large for Air Mail), weight (over 2kg too heavy for Air Mail), safety (aerosols not permitted for Air Mail),
The Company is bound by all relevant UK legislation including, but not limited to, the Sale of Goods Act and Distance Selling Regulations but emphasizes that The Company is not liable for any loss or damage to orders in shipping. Should an order be lost or damaged, The Company will provide details for The Customer to claim against the shipping company. The Company offers upgraded shipping options and highly recommends these as they offer on-line tracking facilities.
Non-UK customers are reminded that Air Mail does not offer an on-line tracking facility and that Royal Mail requires 21 working days before they will consider an item lost. The Company recommends the use of International Signed For© to countries where this service is available. In all cases the Terms and Conditions of Royal Mail or the appropriate shipping company apply.
Returns
The Company will accept returns of most items* up to 14 days after date of order in line with the Distance Selling Regulations and other statutory obligations. Please contact The Company direct within 7 days of ordering to arrange returns. Items returned without prior authorisation cannot be processed for refund.
This does not affect your statutory rights.
If goods are supplied incorrectly or are faulty, The Company will accept returns and will replace or refund as the customer prefers, reimbursing the customer any reasonable return P&P costs. In this instance “reasonable” is deemed to be as using the same or comparable service as used for shipping the original order. The customer is responsible for the safe return of the item(s).
Where the goods are correct but the customer changes his/her mind, The Company will only accept return of goods which remain in original packaging and which arrive at The Company’s offices in “as new” re-saleable condition. Once the item received The Company will refund the value of the goods less a 20% restocking charge. The customer covers all P&P costs.
For the avoidance of doubt The Company will not sell second hand used cosmetic goods of any description, even if packaging is intact. The Company, therefore, cannot accept the return of any such item unless it was supplied incorrectly or is faulty.
Timescale is entirely the responsibility of the customer. The Company offers a range of shipping options and ensuring sufficient time for the order to arrive and to be replaced if necessary is solely the responsibility of the customer.